OmniPCX RECORD Suite
Enterprise call recording and compliance solution
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations.
By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance.
Key features
Multi-Channel Recording
Record calls across OmniPCX Enterprise, SIP trunks, and contact center channels with automatic and on-demand recording options.
Compliance Management
PCI-DSS pause/resume, MiFID II compliance, GDPR-ready data management, and configurable retention policies for regulatory requirements.
Quality Monitoring
Screen recording, agent scoring, and quality evaluation tools for contact center supervisors to improve customer service quality.
Search & Playback
Advanced search with date, time, number, agent, and metadata filters with instant playback and secure export capabilities.
Resources & Downloads
2 resources available
- Last Updated
- Mar 9, 2025
- Industry
- Energy and Utilities
- Solution
- e-services, Unified Communications
Solutions using OmniPCX RECORD Suite
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Interested in OmniPCX RECORD Suite?
Talk to a specialist about deployment options, pricing, and how it fits your infrastructure.