Modernize Communications
Empower your workforce with cloud-native communications that connect every conversation, channel, and customer touchpoint
Our innovative communications portfolio allows organizations of all sizes to choose the best options for their digital transformation. From unified communications as a service to omnichannel contact centers, Alcatel-Lucent delivers cloud-based communications and collaboration solutions that support remote work, conferencing, IoT, AI, and enhanced customer experiences — all with GDPR compliance, ISO 27001 certification, and data sovereignty guarantees not subject to the Cloud Act or Patriot Act.
Key capabilities
Unified Communications as a Service
Facilitate instant communications and collaboration among employees with enterprise-grade voice, video, messaging, and conferencing through Rainbow — supporting seamless work from any location on any device.
Omnichannel Contact Center
Reduce customer service complexity through streamlined and adaptable interactions via ALE Connect CCaaS — handling email, chat, social media, and telephone in a single unified agent experience.
Enterprise Telephony
Proven communications platforms for organizations of all sizes — OmniPCX Enterprise for large enterprises and OXO Connect for SMBs — with flexible subscription models including Purple on Demand.
Communications Platform as a Service
Embed real-time communications into existing business applications and processes with Rainbow CPaaS — enabling IoT workflow integration, automated alerts, and vertical solutions like Rainbow Classroom.
Featured products
Rainbow App Connector
Connect Rainbow communications with CRM and business applications
OmniPCX Enterprise Communication Server
Carrier-grade enterprise communication server for large organizations
ALE Connect
Omnichannel cloud contact center for modern customer engagement
OXO Connect
All-in-one communication solution for small and medium businesses
Smart DeskPhones
Next-generation desk phones with HD video and touchscreen interface
DECT Handsets
Professional wireless handsets for enterprise mobility
IP Desktop Softphone
Full-featured softphone application bringing desk phone functionality to any PC
Ready to modernize communications?
Talk to our experts about the right solution for your organization.