Airports

Enable smart services for passengers and staff with connected airport technology

Transportation Solutions Solutions

The passenger journey is a vital process that links travellers with airports and airlines, from booking to arrival at the destination. Digital transformation is moving the journey from a ‘connected’ passenger experience to a ‘smart’ experience to satisfy new expectations at each step along the way.

Alcatel-Lucent Enterprise provides the ATI sector with the smart airport solutions to connect their subsystems, comprised of IT networks, voice communications, cloud solutions, and professional services, from design to implementation. In addition, innovative indoor geolocation technology, IoT communications, and cloud workflow, support new interactions between people and business processes.

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Moving from a connected to a smart airport

The passenger journey links travellers with airports and airlines from booking to arrival. Digital transformation moves this journey from a 'connected' experience to a 'smart' experience, satisfying new expectations at every step. Rainbow CPaaS and location-based services integrate into the airport's mobile application, allowing passengers to access boarding gates, book flights, discover points of interest, and request real-time assistance from staff via voice or video calls.

Exceed passenger expectations for a problem-free journey
Optimize operational efficiency and adhere to schedules
Proactively protect passengers, staff, and assets with enhanced security
Indoor geolocation and wayfinding integrated into airport mobile apps

Smart airport passenger experience with digital services

Powering safer, friendlier airports

Optimizing daily operations means improving decision-making, enhancing maintenance, and adhering to schedules. Coordination and collaboration between stakeholders ensure quick recovery when operations are interrupted. IoT adoption, smart Operation Control Centers, asset tracking, and integrated communications are fundamental — flight managers, crew members, and stakeholders collaborate in real-time to ensure on-time departures.

Smart Operation Control Centers for real-time coordination
Asset tracking across terminals, gates, and operational areas
Security group chats enabling instant incident coordination
Passengers as active participants in security through CPaaS integration

Airport operations control center with integrated communications

24/7

airport operations continuity

IoT

connected subsystems

CPaaS

passenger app integration

Wi-Fi 6

terminal-wide coverage

Capabilities

Purpose-built for airports

Enterprise-grade technology designed for your specific environment.

Passenger Experience

Mobile app integration enabling boarding gate access, flight booking, points of interest discovery, and real-time assistance requests via voice or video calls for a problem-free journey.

Operational Optimization

Coordination tools including IoT adoption, smart Operation Control Centers, asset tracking, and communications integrated into business processes for on-time departures and schedule adherence.

Safety & Security

CPaaS and IoT ecosystem infrastructure enabling incident detection, stakeholder coordination, and passenger engagement in security processes with Visual Notification Assistant integration.

Airport Network Infrastructure

High-performance switching and wireless infrastructure with OmniSwitch core networking and OmniAccess Stellar Wi-Fi 6 providing seamless connectivity across terminals, gates, and operational areas.

“Fluid, always-available communications are prerequisites in an airport where all services must be constant and immediate. The Alcatel-Lucent solution supported by the maintenance team ensures that we can offer our customers optimal quality of service.”

Nathalie Rebuffet

Telecom/ICTN Project Manager

Aeroport de Lyon Saint-Exupery

Benefits