Customer Stories
China Eastern Airlines
Alcatel-Lucent's industry-leading technology boosts China Eastern's global call center and voice platform.
ChinaTransportation, Airport
About the customer
China Eastern Airlines Corporation Limited is an airline headquartered in the China Eastern Airlines Building in the grounds of Shanghai Hongqiao International Airport in Changning District, Shanghai,
China.
It is a major Chinese airline operating international. domestic and regional routes.
Its main hubs are at Shanghai Pudong International Airport and Shanghai Hongqiao International Airport, with secondary hubs at Kunming Changshui International Airport and Xi'an Xianyang International Airport.
Solutions used
- Connected Solutions and Devices
This system saves on communication costs, so charges for long-distance domestic calls are not made. In terms of international communications, it is possible to route the data to make international calls to Hong Kong and Japan, saving fifty percent of costs.
Challenges
- Update original telephony equipment functionality to enable further development.
- Lower global communication costs to meet the growth in passenger traffic.
- Provide users with a good user experience.
Results
- Customer service and user experience have been improved and enhanced and greater satisfaction reported.
- International communication costs have reduced by fifty percent making the company more competitive.
Products & Solutions
Products
- OmniTouch 8600 My Instant Communicator
- IP Touch 4028 Extended Edition
- IP Touch 4068 Extended Edition
- IP Touch 4038 Extended Edition
- OmniPCX Enterprise Communication Server
- OmniVista 4760 Network Management System - MCS Edition
Solutions
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