The third-party PBX connector update to the cloud-based Rainbow will deliver seamless connectivity between telephony systems and collaboration platforms
Paris, France, November 25, 2021- Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions tailored to customers’ industries, has announced additional functionalities for Rainbow CTI (Computer Telephony Integration) and Media Bridge, the third-party PBX connector in its cloud-based Rainbow platform. Support is added for Voice over IP softphone (computer mode) as well as the capability to monitor a desk phone via CTI (desk phone mode) with more third-party PBXs, such as Unify, from other vendors.
The enhanced offer delivers the freedom for even more users to leverage existing investments on their path to the cloud. Users are now more mobile and can take advantage of Rainbow mobility anywhere using their computers and mobile devices, while staying connected to their existing PBX.
By connecting PBXs, Rainbow users can unlock numerous functionalities thanks to the link between telephony systems and the Rainbow collaboration platform. This includes:
- Making and receiving calls from anywhere using Rainbow application in Voice over IP with their PBX Business number and public phone numbers
- Controlling and monitoring their desk phone from the Rainbow application on computers and mobile devices
- Seeing when someone is on the phone thanks to phone presence
- Displaying the number and name of the calling party
- Searching for a user in the PBX phone book and initiating a call
“Rainbow CTI & Media Bridge is a natural evolution since it extends Rainbow’s mobility and call options to even more users. Seamlessly connecting telephony systems and Rainbow by Alcatel-Lucent Enterprise will take our users’ communications capabilities to the next level”, says Olivier Kreet, Product Line Manager Director at Alcatel-Lucent Enterprise.
We continue innovating to enable our customers to get the most out of their existing investments, whether those are with Alcatel-Lucent Enterprise or other vendors. The new functionality aligns and supports the Rainbow vision, in particular in respect to time management and openness. The Rainbow CTI & Media Bridge breaks boundaries and optimises employees’ time by converging all communications in one place, on any device, creating a true hybrid workplace. Rainbow is an open platform by design, connectivity to these third-party PBXs confirms our ambition to optimise workflows through integration and solution openness.