Premium service boosts reliability, security and performance of Alcatel-Lucent Communication infrastructures
Paris, France - June 23, 2026 – ALE International, operating under the Alcatel-Lucent trademark, announces announces today the availability of Diamond Support for Communications, extending to Alcatel-Lucent Communications environments a premium support service already proven on Alcatel-Lucent Network solutions. This support offering is designed to ensure maximum performance, security and continuity.
A dedicated expert for high end support
Built for organizations where uptime and reliability are critical, Diamond Support delivers a premium, expert-led support experience. At its core, customers or business partners benefit from direct access to a Designated Support Engineer (DSE) assigned by Alcatel-Lucent. This individual will offer highly specialized expertise with deep knowledge of Alcatel-Lucent Communications solutions and the customer’s specific infrastructure.
This personalized model accelerates resolution of critical incidents, improves operational efficiency, and reinforces close relationships between Alcatel-Lucent, partners and customers. By combining expertise and proactive engagement, Alcatel-Lucent provides a uniquely high-value support experience.
With Diamond Support, we are elevating the support experience to a strategic level. While our customer excellence team is expert at addressing immediate challenges, it's about more than that. We provide qualified, strategic guidance that gives customers peace of mind for the future of their communications ecosystems.
A simple annual subscription model
Diamond Support operates through a simple annual subscription model, including a defined number of service requests available 24/7. Partners or their customers can access Alcatel-Lucent support via phone or the familiar web portal (“MyPortal”), ensuring rapid routing to the right expertise.
Beyond incident management, the service delivers significant added value through proactive recommendations, operational follow-up meetings, targeted knowledge transfer and scheduled assistance for critical intervention. These elements help operational teams strengthen their autonomy, improve system resilience and prepare for future technology evolution.
Complete end-to end support for organizations
Diamond Support is available globally and covers a wide range of Alcatel-Lucent Communications solutions.
With this offering, Alcatel-Lucent reinforces its commitment to delivering high-performance, secure, and resilient communication infrastructures for businesses of all sizes.