Customer Stories
C. Josef LAMY GmbH
Lamy needed to replace its legacy telephone system with a modern Alcatel-Lucent Enterprise IP communications solution.
GermanyManufacturing
About the customer
Timeless modernity, functional design and quality “Made in Germany”: These are the hallmarks of the LAMY brand. With classics such as the LAMY 2000 or the LAMY safari, Lamy has inspired writing enthusiasts around the world for over 50 years. Meanwhile, Lamy is not only the market leader in Germany, but has also developed into an internationally coveted lifestyle brand. The company manufactures its high-quality designer writing instruments almost entirely in Heidelberg.
Solutions used
- Unified Communications
- Small and Medium Business
- Connected Solutions and Devices
Our vision of a custom telecommunication solution has paid off. We now have an extremely stable, easy-to-use system and were able to minimize the support effort both for our own IT team and for our partner COM plan + service.
Challenges
- Difficult administration of the legacy system
- Limited functionality of the call center solution
- Insufficient support
Results
- Better administrability
- Modern functionality
- Flexible and future-proofed
- Minimized support effort
Products & Solutions
Products
- Alcatel-Lucent OmniPCX® Enterprise Communication Server
- Alcatel-Lucent OmniVista® Network Management System
- Alcatel-Lucent OpenTouch® computer telephony integration (CTI)
Solutions
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